Namecheap DNS Setup - ClickSpot Docs

Namecheap DNS Setup

Follow these steps to connect your custom domain to ClickSpot using Namecheap DNS.

Before You Start

Make sure you have:

  • Added your domain to ClickSpot (go to Domains in your workspace and click Add Domain)
  • Your ClickSpot verification token (shown after you add the domain)
  • Access to your Namecheap account

Step 1: Open Namecheap DNS Settings

  1. Log in to Namecheap Domain List
  2. Find your domain and click Manage
  3. Click the Advanced DNS tab

You'll see the "Host Records" section with your current DNS records. This is where you'll add the new records.

Step 2: Add the CNAME Record

This record points your subdomain to ClickSpot's servers.

  1. Click Add New Record
  2. Fill in the fields:
FieldValue
TypeSelect CNAME Record
HostYour subdomain (e.g., links or go)
Valuer.clickspot.io
TTLAutomatic (or 5 min for faster testing)

Important: In the Host field, enter only the subdomain part (e.g., links), not the full domain (links.example.com). Namecheap automatically adds your domain.

  1. Click the green checkmark to save

Step 3: Add the TXT Record

This record proves you own the domain.

  1. Click Add New Record again
  2. Fill in the fields:
FieldValue
TypeSelect TXT Record
Host_clickspot-verify.YOUR_SUBDOMAIN
(e.g., _clickspot-verify.links)
Valueclickspot-verify=YOUR_TOKEN
(copy the exact value from ClickSpot)
TTLAutomatic
  1. Click the green checkmark to save

Step 4: Verify Your Records

After adding both records, your Host Records section should look similar to this:

TypeHostValue
CNAMElinksr.clickspot.io
TXT_clickspot-verify.linksclickspot-verify=abc123...

Step 5: Wait for Propagation

Namecheap DNS changes typically propagate within 5-30 minutes.

You can check if your records are live using dnschecker.org:

  1. Enter your full subdomain (e.g., links.yourcompany.com)
  2. Select "CNAME" from the dropdown
  3. Click "Search" — you should see r.clickspot.io in the results

Step 6: Verify in ClickSpot

  1. Go back to your ClickSpot workspace
  2. Navigate to Domains
  3. Click the Verify button next to your domain

If everything is set up correctly, your domain will show as "Verified".

Troubleshooting

"DNS records not found"

  • Wait a few more minutes — Try again in 10-15 minutes
  • Check the Host field — Use just links, not links.example.com
  • Use the right record type — Select "CNAME Record", not "URL Redirect Record"

"Verification failed"

  • Remove conflicting records — Check for existing A or CNAME records with the same host name and delete them
  • Check the CNAME target — Must be exactly r.clickspot.io

Common Namecheap Mistakes

Wrong: URL Redirect Record

URL Redirect is different from CNAME. Make sure you select "CNAME Record".

Wrong: Full domain in Host field

Don't enter links.example.com. Just enter links.

Using Namecheap with Cloudflare?

If you've set up Cloudflare for your domain, your DNS is managed at Cloudflare, not Namecheap. Check your Nameservers setting:

  1. Go to Domain List → Manage → Domain tab
  2. Look at the Nameservers section
  3. If it shows *.cloudflare.com, follow the Cloudflare guide instead

Still Having Issues?

Email [email protected] with:

  • Your domain name
  • A screenshot of your Namecheap Advanced DNS page
  • The error message you're seeing (if any)

We typically respond within 24 hours and can help diagnose the issue.

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